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Citizen Services (Citizen's 'Tip')

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Police Station


History DD POlice

Daman and Diu remained Portuguese colonies for nearly four centuries. On 19th December, 1961. It got liberated from Portuguese Rule became part of the UT of Goa, Daman & Diu. On 30th May 1987 UT of Daman & Diu came into existence after Goa became State. Daman & Diu police is run by the Goa Government rules till 1987.

Daman is 193 Km from Mumbai, on the western side of National Highway No 8. Vapi, about 12 Kms. from Daman, is the Main Rail Head. Diu is located at the southern most tip of Saurashtra near Veraval. Diu is about 760 Kms. away from Daman.

Languages spoken – Gujarati, Hindi and Portuguese. Major river crossing Daman is Damanganga. Diu is an island surrounded by Arabian Sea but now two bridges connect it with Gujarat. Annual rainfall in mm - 1830 in Daman, 590 in Diu. Daman & Diu together form one parliamentary constituency.

History of Profile

The Latin word "Politia", the Greek word "Polis",the Spanish word "Policia"and the French word "Police" sound more or less similar in pronunciation. The word Police is derived from all these words, which mean citizenship, government, capital and city. The rulers in the different ages sought the service of a group of people in order to keep law and order, to prevent crimes, to find out criminals, to execute punishment, to ensure law, discipline and morality, and to provide security among the subjects. In a broad sense such caretakers evolved into Police force in later ages.

The term 'Police' broadly connotes the purposeful maintenance of public order and protection of persons and property from the hazards of public accidents and the commission of unlawful acts.

The Origin of Police

Social life was the first civilized development made by the ancient man who wandered about aimlessly like animals. He realized that social life had several advantages. Social life gave him the courage to hunt the animals down, to protect him from their attack and to control the nature to a large extent. Nevertheless his animal instincts and his desire to lead a free life of his own were not swept out in the social flow. He had to control himself as he realized that his own individual actions might cause problems to the well being of others. Consequently he began to exercise his conscience in controlling his instincts. This 'conscience' may be referred to as the first Police.

The next stage in the development of social life was the formation of tribal units. The laws applicable for a small social life were found unsuitable to meet the vastness of the tribal life. Thus in addition to the Police, there needed other controlling authorities. The present day Legislature, Executive and Judiciary evolved out of these circumstances. The Police realized their aims in the well-being and the prosperity of the public, the society, and the tribal unit.

When the concept of the state emerged, the Police shouldered more responsibility and meaningfulness. Preventing criminal instincts, maintaining the unity and security of the society, striving for the upliftment of the state etc became the ultimate aims of the Police. The Legislature, The Executive, and the Judiciary are the three functions of the Government. The Government should not only plan and execute welfare activities to the people but also see to it that the laws framed for that purpose are obeyed strictly. Those who violate the laws or act against them should be prevented. Otherwise it will affect the very existence of the Government. The Police help the Government considerably in this regard. Thus Police became an instrument to protect the fundamental, financial, cultural, political, and penal rights of the people and to uphold the pride and dignity of the nation.


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Sl.No. Service offered Whom to complain ? Whom to contact if dissatisfied ? Whom to contact if no solace is received from the contact person.

FIR for an Offence / compliant at the Police Station

Station House Officer or
Incharge Police Station

Sub-Divisional Police Officer/
Superintendent of Police

Deputy Inspector General of Police?/Inspector General of Police
30.2 Making free copy of FIR available

Station House Officer or
Incharge Police Station

Sub-Divisional Police Officer/Superintendent of Police

Deputy Inspector General of Police?/Inspector General of Police

Granting bail in case of a bailable offence

Station House Officer or
Incharge Police Station

Sub-Divisional Police Officer/ Superintendent of Police

Deputy Inspector General of Police/Inspector General of Police

Completion of investigation and filing of charegsheet/ submission of final report.

Station House Officer or
InchargePolice Station

Sub-Divisional Police Officer/ Superintendent of Police

Deputy Inspector General of Police/Inspector General of Police

into grant of
Indian Passport

Station House Officer or
Incharge Police Station

Sub-Divisional Police Officer/Superintendent of Police

Deputy Inspector General of Police/Inspector General of Police

Verification into grant of Character Certificate

Station House
Officer or
Incharge Police Station

Sub-Divisional Police Officer/ Superintendent of Police

Deputy Inspector General of Police/Inspector General of Police

Verification of documents submitted for attestation

Station House
Officer or
Incharge Police Station

Sub-Divisional Police Officer/ Superintendent of Police

Deputy Inspector General of Police?/Inspector General of Police

Verification of inquiry

Station House
Officer or
Incharge Police Station

Sub-Divisional Police Officer/Superintendent of Police

Deputy Inspector General of Police??? ?/Inspector General of Police

Inquiry into missing report and issue of certificate

Station House
Officer or
Incharge Police Station

Sub-Divisional Police Officer/ Superintendent of Police

Deputy Inspector General of Police?/Inspector General of Police

Inquiry into applications for Public Grievances

Station House Officer or
Incharge Police Station

Sub-Divisional Police Officer/ Superintendent of Police

Deputy Inspector General of Police/Inspector General of Police


  1. If the complaint / information is given orally, it is the duty of the O/C of the Police Station to reduce the same into writing, read it over to the complainant, and obtain his signature on the same.

  2. If such a complaint is made in writing, the O/C of the Police Station must issue an acknowledgement for having received the complaint.

  3. If the complainant is not satisfied by the refusal of the police to register case on his complaint, he can approach the court and if directed by Court in writing, the concerned Police Officer shall register the case and investigate as per orders of the court.

  4. If the complaint given by the complainant is of non cognizable nature, the complainant is advised to approach the proper court of law ( U/sec 155 Cr. P C.) for further redressal of his grievances.

  5. In case, the place of occurrence of the offence does not fall in the jurisdiction of the Police Station at which the complaint has been made or the FIR has been registered, the O/C of the Police Station after registering the FIR should transfer the case to the Police Station having jurisdiction over the place of occurrence and inform that complainant regarding this transfer. This fact has to be mentioned in the FIR itself.

  6. After completion of investigation, the Investigation Officer should send written information under acknowledgment to the complainant informing him of the exact nature of the final report of the investigation in the case.

  7. In the event of the complaint being closed as false or mistake of fact or mistake of law or undetected, the complainant has the right to challenge the police report in the court.


  1. The Police personnel carrying out the arrest and handling the interrogation of the arrest should bear accurate, visible, and clear identification and name tags with their designations. The particulars of all such police personnel who handle interrogation of the arrestee must be recorded in a register.

  2. The Police Officer carrying out the arrest of the arrestee shall prepare a memo of arrest at the time of arrest and such memo shall be attested by at least one witness, who may either be a member of the family of the arrestee or a respectable person of the locality from where the arrest is made. It shall also be countersigned by the arrestee and shall contain the time and date of arrest.

  3. A person who has been arrested or detained and is being held in custody in a Police Station or interrogation centre or other lock-up, shall be entitled to have one friend or relative or other person known to him or having interest in his welfare being informed, as soon as practicable, that he has been arrested and is being detained at the particular place, unless the attesting witness of the memo of arrest is himself such a friend or a relative of the attestee.

  4. The time, place of arrest and venue of custody of an arrestee must be notified by the Police where the next friend or relative of the arrestee lives outside the District or town through the Legal Aid Organization in the District and the Police Station of the area concerned telegraphically within a period of 8 to 12 hours after the arrest.

  5. The person arrested must be made aware of his right to have someone informed of his arrest or is detained as soon as he is put under arrest or is detained.

  6. An entry must be made in the diary at the place of detention regarding the arrest of the person, which shall also disclose the name of the next friend of the person who has been informed of the arrest and the names and particulars of the Police Officials in whose custody, the arrestee is.

  7. The arrestee should, where he so requests, be also examined at the time of his arrest and major and minor injuries, if any, present on his body must be recorded at that time. The inspection memo must be signed both by the arrestee and the Police Officer effecting the arrest and its copy provided to the arrestee.

  8. The arrestee should be subjected to medical examination by trained doctor every 48 hours during his detention in custody by a doctor on the panel of approved doctors appointed by Director, Health Services of the State or Union Territory concerned. Director, Health Services should prepare such panel for all Tehsils and Districts as well.

  9. Copies of all the documents including the memo of arrest referred to above should be sent to the concerned Magistrate for his record.

  10. The arrestee may be permitted to meet his lawyer during interrogation, though not throughout the interrogation.

  11. A Police Control Room should be provided at all District and State Headquaters, where information regarding the arrest and the place of custody of the arrestee shall be communicated by the Officer causing the arrest, within 12 hours of effecting the arrest and at the Police Control Room it should be displayed on a conspicuous notice board.

  12. Failure to comply with the requirement here in above mentioned shall apart from rendering the official concerned liable for departmental action, also render him liable to the punished for contempt of court and the proceedings for contempt of court may be instituted in any High Court of the country, having territorial jurisdiction over the matter.

  13. The requirements, referred to above flow from Articles 21 and 22 (1) of the Constitution and need to be strictly followed.



  1. No person shall be convicted of any offence except for violation of a law in force at the time of the commission of the act charged as an offence, nor be subjected to a penalty greater than that which might have been inflicted under the law in force at the time of the commission of the offence.

  2. No person shall be prosecuted and punished for the same offence more than once.

  3. No person accused of any offence shall be complelled to be a witness against him self.

  4. No person shall be deprived of his life or personal liberty except according to procedure established by law.


  1. The person arrested shall not be subjected to more restraint than is necessary to prevent escape.

  2. When any person is arrested and detained in pursuance of an order made under any law providing for preventive detention, the authority making the order shall as soon as may be, communicate to such person the grounds on which the order has been made and shall afford him the earliest opportunity of making a representation against the order.

  3. Every Police Officer or other person arresting any person without warant shall forthwith communicate to him fully particulars of the offence for which he is arrested.

  4. No person who is arrested shall be detained in custody without being informed as soon as may be of the grounds for such arrest nor shall he be denied the right to consult, and to be defended by, a legal practitioned of his choice.

  5. Where a Plice Officer arrests without warrant any other than a person accused of a non-blilable offence, he shall inform the person arrested the he is entitled to released on bail and that he may arrange for sureties on his behalf.

  6. When a person who is arrested, alleges that the examination of his body will afford evidence which will desporve the commission by him of any offence, the magistrate shall, if requested by the arrested person to do so, direct the examination of the body of such person by registered medical practitioner unless the Maistrate considers that the request is made for the prupose of causing delay or defeating the endes of justice.

  7. The Police Officer shall bring the person arrestd before the Court within24 hours exculsive of the time necessary for the journey form the place of arrest to the court.


  1. In case after searching an arrested person, any article is seized from him, a receipt showing the articles taken in possession by the Police Officer shall be given to such person.

  2. Whenever it is necessary to cause a female to be searched, the search is required to be made by another female with strict regard to decency.

  3. Before making a search of any place which is liable to search, the Police Officer making search shall call upon two or more independent and respectable inhabitants of the locality or of any other locality if no such inhabitant of the said locality is available or is willing to be a witness to the search, to attend and witness the search.

  4. The search shall be made in presence of witnesses, and a list of all things seized in the course of such search and of the places in which they are found shall be prepared by such Officer and signed by such witnesses; but no person witnessing as search under this section shall be required to attend the court as a witness of the search unless specially summoned by it.

  5. The occupant of the place searched or some person in his behalf, shall be permitted to attend during the search, and a copy of the list prepared under this section, signed by the said witnesses, shall be delivered to such occupant or person.

  6. When any person is searched, a list of all things taken possession of shall be prepared, and a copy thereof shall be delivered to such person.

  7. Any person who, without reasonable cause, refuse or neglects to attend and witness a search when called upon to do so by an order in writing delivered or tendered to him, shall be deemed to have committed offence under Section 187 of the IPC.

  8. No male person under the age of fifteen years or woman can be summoned by Police as witness to depose about the facts and circumstances in a case under investigation at any place other than the place in which such male person or woman resides.


  1. When any person other than a person accused of non-bailable offence is arrested or detained without warrant by an Officer in charge of Police station, or appears or is brought before a Court, and is prepared at any time while in the custody of such Officer or at any stage of the proceeding before such Court to give bail, such person shall be released on bail, provided that such officer or Court, if he or its thinks fit, may, instead of taking bail from such person, discharge him on his executing a bond without sureties for his appearance, as hereinafter provided.

  2. In a non-bailable case, the arrested person or his counsel can move the appropriate court for bail, which may be granted or denied keeping in view the legal provisions and the facts and circumstances of the case.

  3. When any person has reason to believe that he may be arrested on an accusation of having committed a non-bailable offence, he may apply to the High Court or the Court of a Session for direction under this section, and that Court may if it thinks fit, direct that in the event of such arrest, he shall be released on bail and may also include conditions or directions in the light of the facts of the particular case, as it may think fit.



  1. According to Article 51 A of the Constitution of India, it is the duty of every citizen of India to safeguard public property and to abjure violence.

  2. Every person is bound to assist a Magistrate or Police Officer reasonably demanding his aid in the taking or preventing the escape of any other person whom such Magistrate or Police Officer is authorized to arrest, or in the prevention or suppression of a breach of the peace; or in the prevention of any damage attempted to be committed to any public property.


  1. Every person, aware of the commission of or of the intention of any other person to commit certain offences, is required by law to forthwith furnish the information to the nearest Magistrate or Police Officer or such commission or intention. This includes offences against the State or against the public tranquility, offences relating to illegal gratification, adulteration of food and drugs etc, offences affecting life, offence of theft after preparation made for causing death, hurt or restraint, robbery and dacoity, criminal breach of trust by public servant, etc, mischief against property, house-trespass, lurking house –trespass, and offences relating to currency notes and bank notes.


  1. Whoever, being bound by law to render or furnish, assistance to any public in the execution of his public duty, intentionally omits to give such assistance, shall be liable for punishment; Similarly, if such assistance is demanded of him by a public servant legally competent to make such demand for the purposes of executing any process lawfully issued by a Court of Justice, or of preventing the commission of an offence, or of suppressing a riot, or affray, or of apprehending a person charged with or guilty of an offence, or of having escaped from lawful custody, the person concerned will be liable for punishment.


  1. If any person acting under a warrant of arrest, or any Police Officer having authority to arrest, has reason to believe that the person to be arrested has entered into, or is within any place, any person who is residing in or is in charge of such place, shall, on demand of such person acting as aforesaid or such Police Officer, allow him to enter the said place, and afford all reasonable facilities for a search therein.
  2. If any such place is an important in the actual occupancy of a female ( not being the person to be arrested ) who according to custom, does not appear in public, such person or Police Officer shall, before entering such apartment, give notice to such female that she is at liberty to withdraw form the apartment and shall afford her every reasonable facility for doing so, and may then break open the apartment and enter it.



  1. Noting is an offence, which is done by a child under seven years of age.


  1. Noting is an offence, which is done by a child under seven years of age and under twelve, who has not attained sufficient mautrity of understanding to judge the nature and consequences of his conduct on that occasion.


  1. No Juvenile offender shall be sentenced to death or life imprisonment or committed to prison and no juvenile offender shall be charged with or tried for any offence together with adults. ( The Juvenile Justices ( Care and Protection of Children ) Act, 2000).


  1. Every Citizen who wishes to possess a fire arm may apply to the District Magistrate giving reasons for the possession of weapon.

  2. The licensing authority for the grant of Fire Arm License is the District Magistrate of the concerned district. The license is granted in respect of the Fire Arm of the non-prohibited category to acquire and possess for self –protection by the citizen. The District Magistrate to whom the application is made has the power to issue the license restricting the validity could be extended to the State level by the District Magistrate. The power to extend the validity of the license to cover the whole country vests with the State Government.

  3. After due verification of antecedents as well as the necessity to possess the firearm sought for, such license will be granted after collecting prescribed fee.

  4. Those who possess Fire Arms, on expiry of the arms license have to immediately deposit the weapon possessed by them with the nearest Police Station or the Arms Dealer till their license is renewed.

  5. In case of death of the licensee, the next of kin should deposit the weapon for safe custody either with the nearest Police Station or with any licensed Arms Dealer. The next of kin of the license may claim the weapon after obtaining Arms License for himself.


  1. In the event of a calamity or man made disaster, it will be the duty of every Police Officer to render such measures and appear necessary for the preservation of life and property and the maintenance of law and order. All possible assistance should be rendered by the Police to the Civil Defence, Revenue, Public Works, Fire Service and other Departments engaged in rescue, relief and rehabilitation work, so that remedial measures taken may be expeditious and effective.


  1. Conflict resolution is the duty of Police personnel

Submitted: Kindly peruse letter No.6/134/SA/PER/Vol.II/2666 dt. 29/10/2012 received from the Deputy Secretary (Pers), Daman regarding Citizen Charter. In this regards, updated citizen charter is prepared and put up for kind perusal and approval please.

If approved, we may publish Citizen Charter in Police Department's official website www.ddpolice.gov.in and a copy of the same send to the Deputy Secretary (Pers), Daman.

Submitted please.

SDPO, Daman

SP, Daman

Hon'ble IGP,DD &DNH, Daman